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    Firm Boundaries, Open Communication: Fundraising Ethics

    October 6, 2026

    By Joelle Kanshepolesky, Partner with Pathway Group

    Ethical fundraising requires both courage and clarity. It means having the discipline to decline funding opportunities that don’t align with your mission, even when the potential financial benefit is significant. It also means communicating honestly and transparently with donors, especially when conversations become difficult. Neither is optional. Together, these practices protect the trust that makes long-term donor relationships possible.

    When the Money Comes Looking for the Mission

    Most fundraisers are trained to go after resources. Fewer are trained to recognize when resources are coming after them, and to ask whether that is a good thing.

    About a decade ago, as a Chief Development Officer, I unexpectedly received a call from a foundation director based an hour outside our service area. Our organization did serve some families from that region, but we had never had an internal conversation about formally expanding services there. The funder wanted us to establish a presence in their community, including a building, and they were offering funding to help make it happen.

    My first question was simple: Had they identified a pressing need in the community? They noted a need but acknowledged it was anecdotal. Without a completed needs assessment, it felt more like an assumption than an established need.

    My second question came from years in fundraising: Was this transformational funding enough to fully underwrite the project? It sounded significant, but not nearly enough to cover the entire cost. Those two responses to my questions changed everything.

    If the funding had been sufficient to fully underwrite the expansion, it might have justified a serious strategic conversation. But it wasn’t, and what I was looking at instead was fundraising pushing the direction of our services, rather than community need and our own strategy driving where and how we raised money. When a generous offer arrives, the instinct is often to find a way to make it work. Saying yes, though, would have meant shaping a program around a funder’s interest instead of a documented, on-the-ground priority.

    I told the funder I would bring the opportunity to our board, and I was honest with them at that moment: I thought it was unlikely we would move forward, because allowing funding opportunities to drive strategy can create serious organizational problems down the road. The board ultimately agreed, and we declined.

    It was not an easy call. Turning down real money, from a funder genuinely trying to help, never feels good. But saying no protected something more valuable than that single gift: our ability to make decisions based on strategy and evidence, not just opportunity. It also protected our credibility with that funder. Because we were candid from the first conversation, the relationship remained positive, despite saying no.

    Boundaries Require Honesty

    It is tempting to think of “knowing when to say no” and “being transparent with donors” as two separate items on an ethics checklist. In practice, they are the same muscle exercised in two directions.

    A vague or evasive “no” can be nearly as damaging to donor trust as an unethical “yes.” If I had simply gone quiet on that funder, or given a soft non-answer, I would have wasted their time and left them guessing. Instead, transparency about our hesitation, in real time, made the “no” defensible and even respectable.

    That commitment must hold after a gift is accepted, not just before. If a restricted gift can no longer be spent as intended, or funds sit unused longer than a donor might expect, proactively saying so is transparency in practice. Silence erodes trust just as quickly as a vague “no” would have up front. This principle sits at the center of the Donor Bill of Rights, jointly developed by AFP, CASE, AHP, and the Giving Institute, which holds that donors are entitled to know how their gifts are used and to receive prompt, truthful answers.

    This is also where the fundamentals of relationship-based fundraising, the donor-centered approach taught in Sanford Institute of Philanthropy’s Cause Selling curriculum, come into play. Cause Selling is built on understanding a donor’s motivations through honest, two-way conversation rather than a persuasion-driven pitch. That principle works both ways: we ask donors to be candid about their intentions and capacity, and they deserve the same candor from us about our mission, our limits, and our reasoning when a yes changes shape after the fact.

    The AFP Code of Ethical Standards reflects this same principle, calling on fundraisers to act with fidelity to the mission and values of the organizations they serve, not simply the availability of funding. BoardSource similarly frames the board’s duty of obedience as remaining faithful to the organization’s mission, exactly the role our board played in that decision. And the Grant Professionals Association Code of Ethics offers similar guidance for those navigating funder relationships in the grant-seeking space, where mission fit and funder intent can just as easily pull apart.

    The Takeaway

    Ethical fundraising is not about having a rule for every situation. It is about building the judgment and courage to pause when something feels backward, even when it is dressed up as good news. Being honest rather than avoidant is not a failure of fundraising. It is fundraising done right, and it is only possible when transparency is practiced consistently, especially in hard conversations.


    Author Bio: Joelle is a Partner with Pathway Group and a highly successful and sought-after consultant, changemaker, fundraiser, and executive leader with 25 years of professional nonprofit experience. She is skilled in interim leadership and executive search, fundraising, strategy development, governance, and board relations. Connect with Joelle on LinkedIn or via email at joelle@pathwaygroup.co.

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    October 6, 2026
    blog
    Donor Engagement, Ethics in Fundraising, Stewardship
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    The Stewardship Clues Hidden in Every Stage of the Donor Journey

    September 8, 2026

    By Muhi Khwaja, Senior Trainer

    In fundraising, securing a gift is just the beginning. True impact comes when donors feel valued, informed, and connected — a process captured in the Stewardship step of Sanford Institute of Philanthropy’s Cause Selling Cycle.

    While stewardship is the final step — following Prospecting, Pre-Approach, Approach, Need Discovery, Presentation, Handling Objections, and The Ask — it doesn’t begin after the gift. In many ways, it begins during the very first interactions with a donor.

    Every stage of the donor journey, from Prospecting to The Ask, provides valuable clues about how a donor wants to engage with your organization. Their interests, motivations, communication preferences, questions, and concerns all shape the stewardship experience they’ll find most meaningful.

    When you pay attention to these signals early, stewardship becomes more personal, relevant, and effective, helping transform one-time donors into lifelong supporters.

    The 3 Principles of Effective Stewardship

    Before exploring how the donor cycle can inform your stewardship strategy, let’s look at the three principles that make stewardship effective:

    1. Personalization

    A generic thank you is forgettable. Reference the donor’s gift, mention specific programs or people their support is impacting, and acknowledge their unique motivations discovered during Need Discovery. I often like to write from the standpoint of what will make the donor smile.

    2. Transparency and Impact

    Share clear updates on how contributions are being used. Donors want to see the tangible difference their support makes.

    3. Continuous Engagement

    Stewardship isn’t a one-time step. Follow up with stories, site visits, and opportunities for dialogue, making the donor feel like a partner in the mission.

    Example in Practice: A donor contributed to a health initiative through their Donor Advised Fund at American Muslim Community Foundation (AMCF), but the initial acknowledgment was limited to a standard letter. Recognizing the lost opportunity, AMCF encouraged the nonprofit to revamp their approach: a personalized video from a program participant, quarterly impact reports, and invitations to volunteer. The donor not only gave again but became an advocate for the cause.

    What Earlier Stages of the Donor Cycle Reveal About Stewardship

    Each step of the Cause Selling Cycle provides clues about how to build a stronger relationship
    with your donors before and after the gift. Here’s how:

    • Prospecting: Understanding the donor’s preferences early informs how you tailor stewardship communications.
    • Pre-Approach: The research conducted before a donor meeting can reveal how donors prefer to engage with organizations. Some donors value personal conversations, while others prefer concise emails, events, reports, or volunteer experiences.
    • Approach: During initial discussions, donors often share personal experiences, community connections, and reasons they care about your cause. These insights can guide your messaging, tone, and type of stewardship engagement.
    • Need Discovery: As donors discuss their goals and values, they tell you what success looks like to them.
    • Presentation & Handling Objections: The questions or concerns donors raise often reveal what matters most to them. Some want measurable outcomes. Others care about sustainability, innovation, or community impact. These two steps help you understand what information will reassure your donors repeatedly.
    • The Ask: The donor’s decision to give reflects trust and confidence in your organization. Thoughtful stewardship should affirm that decision by demonstrating personalized gratitude, accountability, and impact.

    Fundraiser’s Reflection: Actionable Takeaways

    Start planning stewardship before a gift is made. Use the clues from each step of the donor cycle to create stewardship experiences that reflect what matters most to each donor.

    Here are tried and true strategies you can apply to improve your stewardship right away:

    1. Track Donor Preferences Early: Use information from Prospecting, Pre-Approach, and Need Discovery to personalize future engagement.
    2. Segment Your Donors: High-capacity, major donors may value one-on-one engagement, while recurring donors may prefer tailored digital updates.
    3. Create Story-Driven Updates: Share stories of real impact — a participant’s journey, a project milestone, or a tangible result.
    4. Invite Participation: Offer opportunities to visit programs, attend briefings, or join advisory councils. Active participation strengthens loyalty.
    5. Stay Connected Consistently: Regular touchpoints like simple emails or calls signal that the relationship is valued beyond the gift.

    Remember, the best stewardship strategy isn’t created after the gift arrives. It’s built from the information donors share with you throughout every stage of their journey. Once a donor gives, stewardship fuels a continuous cycle, supporting a culture of philanthropy and setting the stage for repeat giving and advocacy.

    By approaching stewardship intentionally, you can ensure that every donor interaction reinforces alignment, trust, and long-term commitment.


    Author bio: With over 15 years of nonprofit and fundraising experience, Muhi became a CFRE in 2016, earned certificates from Indiana University’s Lilly Family School of Philanthropy in 2017 and 2024, joined Sanford Institute of Philanthropy as a Trainer in 2022 where he continues to serve today, and also serves as the Cofounder and Chief Development Officer of the American Muslim Community Foundation, which has helped families distribute more than $20 million since 2017. Connect with him on LinkedIn at https://www.linkedin.com/in/muhikhwaja/.

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    September 8, 2026
    blog
    Donor Engagement, Donor Retention, Stewardship
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    Building Lasting Relationships: Engaging Donors Beyond the Gift  

    Fundraising Academy | Cause Selling Education

    By Jack Alotto, MA, CFRE

    In this Post:

    1. Craft a Personal Thank-You Note
    2. Send a Welcome Packet
    3. Create a Giving Club
    4. Show Your Work
    5. Engage in More Face-to-Face Meetings
    6. Share Volunteer Opportunities
    7. Feature Donors in Media
    8. Recognize Donor Milestones
    9. Be Transparent
    10. Step Into a Donor’s Shoes

    June 10, 2026

    Congratulations, fundraiser! You found a prospect and discovered their needs, interests, and ability to give. You created a great presentation, overcame donor objections, asked for a gift and…BAM, you got the gift and turned that prospect into a donor!

    Now the challenge is keeping their support and moving them to a higher giving level. The best way to accomplish these goals is through donor engagement. Once the gift is made, donor engagement is a series of strategic interactions to enhance and strengthen the relationship you have started.

    10 Effective Donor Engagement Strategies

    Strong donor engagement increases retention, grows revenue, and builds lasting relationships — so you spend less time acquiring new donors and more time strengthening the connections you have.  Get started with these tips: 

    Craft a Personal Thank-You Note

    Use their name, reference their contribution, and show gratitude. Follow up with a letter that thanks them again, acknowledges their gift, and tells them how their donation was used. Engage only in personalized communications and avoid generic form letters.  

    Send a Welcome Packet

    Include client stories, gift acceptance policies, code of ethics, list of board members and staff, and programmatic information. Include your mission, vision, and values. Ask your donor for feedback about the giving process and their opinion on how it can be improved. In your welcome packet, share success stories about your work. Stories can show donors the impact of their gift and enhance donor engagement. Be authentic, respectful, and focus on relationship building as opposed to the gift size.

    Create a Giving Club

    Define the benefits, solicit feedback, host club-only events, send exclusive newsletters, and provide opportunities for a behind- the-scenes look at your work. Make your donors feel like they are members of an exclusive group of valued supporters. 

    Show Your Work

    Invite them to tour your facility, speak with program employees and administrators, and meet your beneficiaries, if appropriate. There is no better way to demonstrate your work and show how their gift is making a difference. Once they have seen your work, ask for advice on your programs and service delivery. When you ask, and they give you advice, you are building ownership. Remember the adage: When you ask for a gift, you get advice. When you ask for advice, you get a gift.

    Engage in More Face-to-Face Meetings

    Keep donor conversations going by continually asking and listening. Know each donor’s preferred communication vehicles and social media platforms and reach out to them via those preferred platforms.

    Share Volunteer Opportunities

    Direct involvement in your work will enhance donor commitment and emotional investment in your mission. Engage them in conversations that speak to their passions, values, interests, and needs. As you engage with donors, be mindful that many have the potential to be a major gift donor.

    Feature Donors in Media

    Schedule regular updates and check-ins, send monthly emails, or offer them the opportunity to write a blog or social media post about their experience with your organization. Tag them in social media posts and ask them to repost your social media posts, because when they do, they become ambassadors of your work.

    Recognize Donor Milestones

    Ask your board members to go beyond thanking donors for their gifts via a thank-a-thon by reaching out to meet in person. Wish them happy birthdays, holidays, weddings, and other milestones. Invite board members to join you in engagement activities like coffee, lunch, or a site visit with prospects and donors.

    Be Transparent

    Publish your tax return, annual report, case statement, and code of ethics. Remember that transparency is the foundation of trust, and donors continue giving to organizations they trust.

    Step Into a Donor’s Shoes

    Become a donor yourself to gain firsthand insight into the donor experience and reflect on how you would like to be engaged.

    Start Enhancing Your Donor Engagement Strategy 

    Be sure to record all donor interactions in your database and monitor and evaluate your engagement strategies. Look for email open rates, event attendance, website visits, email click-through rates, social media engagement, and other engagement indicators. If engagement dips, head off potential lapses in giving by adjusting your strategies based on what you know about the donor’s interest, values, preferences, history, and behaviors.

    You will know you are successful at donor engagement when they want to know more about your programs and activities, ask questions, show an interest in visiting your organization, and upgrade their gifts.

    Remember, having a strong engagement strategy can help you focus your time and energy on retaining donors you already have as opposed to acquiring new donors. All donor engagement strategies and activities will lead to stronger personal relationships and continued financial support for your organization.


    Author bio: Jack Alotto, MA, CFRE, is a trainer and consultant for Fundraising Academy at National University. Reach him at jalotto@nu.edu or connect with him on LinkedIn at https://www.linkedin.com/in/jack-alotto-ma-cfre-8920526/

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    June 10, 2026
    blog
    Donor Engagement, Stewardship
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    The Relationship Advantage: Using Cause Selling to Retain Major Gifts

    May 1, 2026

    Written By: Eva Fordham, MPA, CAP®, Founder of Expert Philanthropy

    Let’s face it: fundraising is a high-stakes game. Competition is steep, and the strategies behind
    major gift fundraising have shifted completely. I know this firsthand from spending the bulk of my
    career as a major gifts fundraiser and then transitioning into advising high-net-worth individuals on
    their charitable giving.

    Once seen as a simple year-end transaction, major gifts are now the culmination of a shared vision.
    A donor finds a cause they want to support, an organization presents the opportunity, and
    then…what if the donor says, “No”? Fundraisers often spend weeks obsessing over the “ask” and
    the “close,” frequently forgetting the most rewarding aspect of the major gift journey: the
    relationship itself.

    This is when using the Cause Selling approach really makes a difference. This relationship-driven
    cycle prioritizes the donor’s needs as much as the organization’s mission, turning a high-pressure
    pitch into a collaborative, long-term partnership.

    1. Building: It Starts with Need Discovery

    When building a major gift pipeline, it isn’t about finding the wealthiest person in the room; it’s
    about finding the most aligned.

    So, put down the pitch deck, and have a genuine conversation with your donor. Conduct a discovery
    process to understand their “why.” Why do they care about literacy? Why is environmental
    conservation their priority? By asking open-ended questions, you transition from a solicitor to a
    partner. This phase is not about convincing someone to give; it’s about uncovering the intersection
    between their passion and your specific impact.

    2. Retaining: Stewardship, Stewardship, Stewardship

    Retention is the essence of organizational sustainability. While Stewardship is the final step in the
    Cause Selling model, it also bridges the beginning of the next cycle.

    Now, more than ever, retention requires impact reporting that goes beyond a generic newsletter.
    Major donors need to see the ROI of their contribution. Whether it’s a personal video from a
    scholarship recipient or a private tour of a new facility, thoughtful stewardship helps the donor feel
    like an insider. When a donor feels like they are truly pushing the needle in the organization’s
    success, they become champions who will advocate for your organization in their own influential
    circles.

    3. Navigating Rejections: Redefining “No”

    The most daunting part of the ask is the potential for rejection. However, the Fundraising Academy
    teaches us to view handling objections not as a hurdle, but as an opportunity for further discovery.
    A “no” is rarely a permanent door-slam. Usually, it is one of three things:

    When you treat “no” as a request for more information, the relationship still exists. A graceful
    response to a rejection today is often the foundation for a “yes” in the future.

    Case Study: The “Pivot to Partnership”

    The Challenge: Many years ago, I inherited a lovely major donor who made six-figure gifts annually
    to support our general fund. We had a wonderful relationship, and I even helped him reach the $1
    million lifetime mark. From there, I assumed next year’s six-figure gift would be another “slam
    dunk.” However, when I provided him with the next ask, it was rejected…hard.

    The Rejection: The gentleman sent in a check for a much lower amount. When I called to thank him
    and asked gently about the change, he simply responded, “Well, now I’ve given the organization
    over $1 million, and I wanted to support someone else.”

    The Navigation: Instead of accepting the “no” and moving on, I leaned into the Stewardship phase
    of the Cause Selling Cycle. I asked if we could still stay in touch, and he agreed. I continued to
    provide him with high-touch stewardship, keeping him respectfully informed of our progress and
    ensuring the door remained open without putting any pressure on him.

    The Outcome: It took two years, but another six-figure gift appeared. When I called to thank him, he
    remarked, “You have always been so kind with your time and sharing updates; I wanted to get
    involved again like I used to be.” By turning “no” into “not right now,” I maintained the relationship
    through consistent stewardship. He had already proven his commitment; he just needed space to
    explore other interests before returning to our cause.

    Closing Thoughts: The Relationship-First Mindset

    Whether you are adhering to the AFP’s Code of Ethics or following the Cause Selling Cycle, the
    principle remains the same: fundraising is about people.

    Major gifts are built on a foundation of trust, retained through meaningful impact, and grown
    through the honest navigation of “No’s”. When we stop asking for money and start inviting
    partnership, the entire dynamic shifts. Remember, donors are savvy, and you probably aren’t the
    only organization seeking their support. Lead with respect and curiosity and watch your
    relationships authentically transform.

    To learn more about the Cause Selling Cycle and how you can sharpen your fundraising skills, explore Fundraising Academy’s asynchronous online class offerings.


    Author bio: Eva Fordham is a philanthropic professional with over 15 years of experience serving as
    a bridge between high-net-worth individuals and the impact they want to create in the world. Her
    career has been defined by a high-touch approach to donor cultivation and the strategic
    management of significant gift portfolios. She specializes in working with families and individual
    principals to turn their charitable visions into actionable plans. From facilitating meaningful
    program visits to developing long-term engagement strategies, she ensures every contribution is
    both personal and impactful.

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    May 1, 2026
    blog
    Cause Selling Cycle, Donor Retention, Recurring Giving, Stewardship
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    From Connection to Commitment: Applying the Cause Selling Cycle to Everyday Fundraising

    April 2, 2026

    Written By: Muhi Khwaja, MPA, CFRE, CFRM

    In fundraising, it is easy to fall into the trap of seeing gifts as transactions: a donation is made, a gift acknowledgment letter is sent, and the focus shifts immediately to the next solicitation. But the Fundraising Academy Cause Selling Cycle reminds us that successful fundraising is a relationship-focused, continuous, and donor-centered process. The goal is not just the first gift — it is cultivating long-term loyalty and engagement.

    The Cycle is broken into three phases that have been summarized into the following categories: Connecting, Exploring, and Collaborating. These phases include eight essential steps: Prospecting, Pre-Approach, Approach, Need Discovery, Presentation, Handling Objections, The Ask, and Stewardship. Understanding how each step flows into the next helps fundraisers move from mere connection to deep commitment.

    Phase 1: Connecting – Finding the Right Partners

    Prospecting is the first step. Here, the fundraiser identifies potential donors whose values and passions align with the organization’s mission. Thoughtful prospecting goes beyond wealth screening; it is about understanding motivations and potential alignment.

    Once prospects are identified, the Pre-Approach stage begins. This critical step involves gathering insights about the donor — giving history, professional background, and areas of interest. The goal is to enter the conversation informed and prepared, so the approach feels personal and authentic rather than transactional.

    There is a real-life example from early in my career that I wanted to share. I identified a prospect who had a personal interest in education equity. During the pre-approach, I learned about their involvement in local education initiatives. When we first met — the approach step — I focused on asking about those experiences rather than discussing a donation. That initial rapport built trust, and that trust carried through every subsequent step of the relationship.

    Phase 2: Exploring – Understanding Motivation and Alignment

    The Approach itself is the first real interaction. Establishing rapport and tone is key: fundraisers should focus on listening more than speaking, and on creating a genuine human connection. A strong approach sets the stage for deeper engagement.

    Need Discovery is a continuous process throughout the exploration phase. In this step, fundraisers ask open-ended questions to uncover what truly motivates a donor. What drives their giving? What allows them to resonate on a personal level? Listening actively here informs the presentation and shapes the eventual ask.

    Presentation follows naturally from needs discovery. Instead of delivering a generic pitch, the fundraiser aligns the organization’s mission with the donor’s motivations. The presentation should inspire engagement, demonstrating how the donor’s gift can create a tangible impact.

    At this stage, fundraisers address concerns in Handling Objections. Objections are not failures — they are opportunities to deepen understanding and strengthen trust. Whether concerns relate to timing, alignment, or financial capacity, responding with empathy and transparency maintains credibility.

    Key Principle: Focus on the donor. The presentation is not about impressing statistics but about connecting emotionally and intellectually to the donor’s values.

    Phase 3: Collaborating – Moving Toward Commitment

    The Ask is made only when the relationship is well-cultivated. The Cause Selling Cycle emphasizes that timing matters: an ask is not a sudden demand but the logical next step in an ongoing conversation.

    Finally, Stewardship ensures long-term engagement. Stewardship goes beyond a simple thank-you; it involves showing impact, personalizing communication, and reinforcing the donor’s role in the mission. It sets the stage for repeat engagement and even larger future gifts.

    To provide another example from my experience, I wanted to share about the experience I had while working with a donor that was hesitant to fund a new program. Through site visits and personalized updates, we built trust. When the Ask was finally made, the donor responded positively. Post-gift, we sent tailored impact reports and invitations to program events — the Stewardship step — which cemented their ongoing support.

    Fundraiser’s Reflection: Actionable Takeaways

    • Be proactive in Prospecting and Pre-Approach. Identify donors thoughtfully and understand them before engagement.
    • Listen actively during Approach and Need Discovery. Your goal is to understand, not just inform.
    • Tailor your Presentation to align with donor values. Avoid generic pitches.
    • Handle objections with empathy. Use them as an opportunity to build trust.
    • Stewardship is continuous. Personalize, show impact, and invite ongoing participation.

    When you intentionally guide donors through the Cause Selling Cycle, you will see those initial connections grow into long-term commitments — turning fundraising into meaningful, mutually beneficial relationships.

    To learn more about the Cause Selling Cycle and how you can sharpen your fundraising skills, explore Fundraising Academy’s asynchronous online class offerings.

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    April 2, 2026
    blog
    Cause Selling Cycle, Donor Cultivation, Stewardship
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